![]() ![]() If we need to pay to have these batteries replaced in the meantime (for out of warranty products), please ensure the solution for the above recall includes fair and equitable reimbursement channels for those of us who needed to replace the batteries before HP recall scope is expanded or a new one instituted.High quality, High standard HP Spectre X360 15-CH011DX Excellent quality Battery Replacement.Also, advise on the progress of the effort, if/when the serial numbers included are expanded so we know when and how to reevaluate our laptops, and remediation efforts in the meantime. HP Support – Escalate through appropriate internal channels to inform Support leadership and the HP Safety Council of this ongoing issue, and request further investigation. ![]() If you are an owner of a laptop with the same / similar issue, please post here helping HP Support understand the scope of the ongoing problem.It is my suggestion that this issue is broad enough to show sufficient evidence of a broader problem. Every issue starts out as being isolated until viably determined to be included in a larger problem. Given the breadth of other users posting the same issue and being told their laptops are not covered by the recall, it appears that the investigation into the scope of the recall warrants reevaluation to potentially include these other serial numbers. I disagree with this statement because, in addition to the existing burn risk, the battery will ultimately leak and/or explode creating imminent danger to users. I assume this is based on its serial number and known production batch issues. The HP support bot stated that the “HP Safety Council” has determined there is no safety risk with the battery in my laptop. Following HP’s recommendations, I ran the HP Battery Checker which stated my battery is operating within normal range and not included in the existing recall. I see many HP laptops, including some in this line, have known issues and recalls issued for this very issue – a bulging battery that causes the housing to split and ancillary component issues. I hope HP wouldn’t do such a thing given their brand is really catching headway in consumer mobile computing…not to mention basic ethics LOL. This one accuses HP of attempting to minimize this known issue and their associated recall. from other users with issues and symptoms just like mine. My researched turned up tons of posts like this one. More concerned with the housing since the root cause of which is likely contributing to the touchpad issue, I started searching for answers. The laptop has never experienced any physical damage nor torsion. Just recently, the bottom case/housing on the front and both sides has split and is bulging so much so that the touchpad requires a very firm press to work. It’s been running very hot and spooling up the fan to its highest speed with little to no load, in cool environments. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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